This document outlines the Terms of Service (“Terms”) that govern your relationship with New Skin Laser Studio Inc. (“Studio,” “we,” “us,” “our”) and your use of our website, www.newskinlaserstudio.ca (the “Website”), and all related aesthetic and medical-aesthetic services (“Services”).
1.1. Agreement to Terms
These Terms of Service constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“Client,” “you,” or “your”), and New Skin Laser Studio Inc., concerning your access to and use of the Website and our Services. By accessing the Website, booking an appointment, purchasing a product, or using any of our Services, you acknowledge that you have read, understood, and unconditionally agree to be bound by all of these Terms. The act of using the Website or engaging our Services signifies your acceptance of this agreement, creating a contract between you and the Studio. Canadian courts have consistently recognized that such online terms, when presented clearly, form a valid and enforceable contract.
This agreement is intended to apply broadly and it governs any and all access and use of the Website, the information or content contained on the Website, and all aspects of the Services. Your compliance with these Terms is a condition of your use of the Website and receipt of Services.
IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF SERVICE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND OUR SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY. This explicit directive is included to ensure there is no ambiguity regarding your acceptance of these binding conditions.
1.2. Definitions
To ensure clarity and prevent misinterpretation, the words of which the initial letter is capitalized have meanings defined under the following conditions. These definitions shall have the same meaning regardless of whether they appear in singular or plural form.
1.3. Eligibility
By using our Website and Services, you represent and warrant that you are at least the age of majority in your province of residence, which is 18 years old in Alberta. If you are under the age of 18 (a “Minor”), you may only use our Services with the express consent and supervision of a parent or legal guardian. In such cases, the parent or legal guardian is deemed to have accepted these Terms on behalf of the Minor, is fully responsible for the Minor’s compliance with these Terms, and assumes all liabilities arising from the Minor’s use of our Services.
Certain Services may have specific age restrictions. For the safety and well-being of all clients, any individual under the age of 16 must be accompanied by a parent or legal guardian at all times while at the Studio, and the parent or guardian must sign all required consultation and consent forms. The Studio reserves the right to request government-issued identification to verify age.
1.4. Changes to Terms
The Studio reserves the right, in our sole discretion, to make changes, modifications, additions, or deletions to these Terms at any time and for any reason. We will alert you about any changes by updating the “Effective Date” at the top of this document. By continuing to use the Website or our Services after such revisions are posted, you waive any right to receive specific, individual notice of each such change and are deemed to have been made aware of and to have accepted the changes in any revised Terms.
It is your responsibility to periodically review these Terms to stay informed of updates. The most current version of the Terms will supersede all previous versions. This mechanism ensures that our operating policies can evolve with industry standards and legal requirements while maintaining a clear and continuous agreement with our clients.
2.1. Intellectual Property Rights
Unless otherwise indicated, the Website is our proprietary property. All source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us. These assets are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of Canada and international conventions.
The name “New Skin Laser Studio” and the associated logo are trademarks of the Studio. The display of third-party trademarks on the Website does not imply any relationship, license, or endorsement between the Studio and the owner of that trademark. All intellectual property rights not expressly granted under this Agreement are reserved by New Skin Laser Studio. This comprehensive protection is essential for safeguarding the brand identity and digital assets that are critical to the Studio’s business operations and market presence.
2.2. Limited License for Personal Use
Provided that you are eligible to use the Site, you are granted a limited, non-transferable, and non-exclusive license to access, view, and use the Website and the Content for your personal, non-commercial use only. This license is granted subject to your compliance with these Terms. You are granted the right to download, store, and/or print single copies of items comprising the Content for your personal, non-commercial use, provided that you maintain all copyright and other proprietary notices contained in such Content.
This limited license does not grant you any ownership rights. You may not copy, reproduce, aggregate, republish, upload, post, publicly display, encode, translate, transmit, distribute, sell, license, or otherwise exploit any portion of the Website, Content, or Marks for any commercial purpose whatsoever without our express prior written permission. This distinction between permissible personal use and prohibited commercial exploitation is fundamental to protecting the Studio’s investment in its original content and branding.
2.3. Prohibited Activities
As a condition of your use of the Website, you agree not to engage in any activity that is unlawful, prohibited by these Terms, or that could damage, disable, overburden, or impair the Website or interfere with any other party’s use and enjoyment of it. You are responsible for your own conduct and communications while using the Website and for any consequences thereof. Prohibited activities include, but are not limited to, the following :
A breach or violation of any of these prohibitions will result in immediate termination of your access to our Website and Services. These rules are in place not only to protect our digital infrastructure but also to ensure a safe and respectful online environment for all users.
2.4. Third-Party Links
Our Website may contain links to third-party websites or services that are not owned, operated, or controlled by New Skin Laser Studio. These links are provided for your convenience only, to provide further information. The inclusion of any link does not imply endorsement, sponsorship, or approval by the Studio of the linked site, its operator, or its content.
The Studio has no control over, and assumes no responsibility or liability for, the content, accuracy, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that the Studio shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit. This clause is a critical risk-management measure, as it explicitly severs any potential liability chain between our Studio and the actions or content of external sites.
3.1. Description of Services
New Skin Laser Studio provides a range of advanced aesthetic and medical-aesthetic services designed to address various skin and body concerns. Our offerings are performed by trained and certified professionals in accordance with industry standards and provincial regulations. Services include, but are not limited to:
3.2. For Informational Purposes Only / Not Medical Advice
This is a critical disclaimer that defines the boundary between general information and professional medical advice. All Content provided on the Website, including articles, blogs, service descriptions, and FAQs, is for general informational purposes only. The presentation of this information does not establish a physician-patient or practitioner-client relationship between you and the Studio or any of its professionals.
The information contained on the Website is not intended to be a substitute for professional medical advice, diagnosis, or treatment.
Always seek the advice of your physician or another qualified health provider properly licensed in your jurisdiction with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this Website. Any decisions made regarding your health or treatment plan should be made in direct consultation with a qualified medical practitioner after a thorough assessment.
Medical Emergency: Do NOT use the Website for medical emergencies. If you have a medical emergency, call a physician, qualified healthcare provider, or 911 immediately. Under no circumstances should you attempt self-treatment based on anything you have seen or read on the Website.
3.3. Consultation Requirement & Right to Refuse Service
Prior to receiving any medical-aesthetic treatment, all new clients are required to undergo an initial consultation. This consultation is essential to assess your skin type, medical history, and specific concerns; determine your suitability for the desired procedure; discuss potential risks and benefits; and develop a personalized treatment plan tailored to your goals. This process ensures that we can provide services safely and effectively, in compliance with the standards of care and provincial health regulations.
New Skin Laser Studio reserves the right, in its sole and absolute discretion, to refuse to provide or to discontinue Services to any individual at any time. This right may be exercised if a treatment is deemed medically inappropriate, if a client’s health status or undisclosed condition poses a safety risk, if a client fails to adhere to pre- or post-care instructions, or if a client exhibits behavior that violates our Zero Tolerance Policy. This policy is a fundamental component of our commitment to patient safety and professional ethics.
3.4. Results Not Guaranteed & Individual Variation
The practice of aesthetic medicine is not an exact science, and individual results from any treatment can and will vary. Factors such as age, skin type, genetic predisposition, lifestyle, medical history, and individual healing response can significantly impact the outcome of a procedure.
Therefore, New Skin Laser Studio makes no representations, warranties, or guarantees, either express or implied, regarding the specific outcomes, longevity of results, or the degree of improvement you may experience from any Service. The information and “before and after” photographs presented on the Website or in our promotional materials are for illustrative purposes only. They are examples of typical results but are not intended to represent the results that every client can or will achieve. During your consultation, our practitioners will provide a realistic assessment of the potential results based on your individual characteristics, but this does not constitute a guarantee of a specific outcome. Your decision to proceed with any treatment is based on your understanding and acceptance of this variability.
4.1. Provision of Accurate and Complete Information
The safety and efficacy of our Services are critically dependent on the accuracy and completeness of the information you provide. As a client, you accept sole responsibility for providing truthful, accurate, and complete personal and medical information on all intake forms and during all consultations. This obligation includes, but is not limited to, a full disclosure of :
New Skin Laser Studio and its practitioners will rely on the information you provide to make treatment decisions. We shall not be held liable for any adverse reactions, injuries, complications, or unsatisfactory results that arise from your failure to disclose relevant and accurate information. You assume all responsibility for updating us on any changes to your physical or mental condition.
4.2. Adherence to Pre- and Post-Treatment Instructions
For every treatment we offer, you will be provided with specific pre- and post-care instructions. These protocols are designed to prepare your skin for the procedure, maximize the effectiveness of the treatment, minimize the risk of complications, and support a healthy healing process. You agree to read, understand, and strictly adhere to all such instructions provided by our practitioners.
Failure to follow these instructions may compromise your treatment results and could lead to adverse effects such as hyperpigmentation, infection, or scarring. The Studio will not be held liable for any complications or suboptimal outcomes resulting from your non-compliance with these essential care guidelines. Detailed instructions will be provided for specific services, including but not limited to Laser Skin Rejuvenation , Microneedling , and Chemical Peels.
4.3. Client Eligibility and Contraindications
It is your responsibility to review and understand that certain medical conditions, medications, or recent activities may make you temporarily or permanently ineligible for specific treatments. These are known as contraindications. A non-exhaustive list of common contraindications is provided below for your reference. You must discuss any applicable conditions with your practitioner during your consultation. This proactive disclosure is a cornerstone of our safety protocol and is required by provincial health standards.
| Condition / Activity | Policy for Laser Treatments (Hair Removal, Skin Rejuvenation) | Policy for Microneedling / Chemical Peels | Policy for Cosmetic Injectables |
| Pregnancy / Breastfeeding | Treatment is not permitted. | Treatment is not permitted. | Treatment is not permitted. |
| Active Infection / Cold Sores in Treatment Area | Treatment is not permitted until the condition is fully resolved. | Treatment is not permitted until the condition is fully resolved. | Treatment is not permitted until the condition is fully resolved. |
| Accutane (Isotretinoin) Use | Must wait a minimum of 6 months after the last dose. | Must wait a minimum of 6 months after the last dose. | A consultation is required; a waiting period may be necessary. |
| Photosensitizing Medications (e.g., certain antibiotics, retinoids) | Treatment may need to be postponed. Discontinue topical Retin-A/retinoids at least 7 days prior to treatment. A full consultation is required. | Discontinue topical Retin-A/retinoids 5-7 days prior to treatment. A full consultation is required. | Generally permitted, but must be fully disclosed during consultation. |
| Recent Sun Exposure / Sunburn / Tanning Bed Use | Must wait 7-14 days after significant sun exposure. Treatment cannot be performed on sunburned skin. | Must wait at least 14 days. Treatment cannot be performed on sunburned skin. | Avoid significant sun exposure immediately before and after treatment to reduce risks. |
| Autoimmune Disorders (e.g., Lupus, Scleroderma) | Requires written approval and clearance from your physician before treatment can be considered. | Requires written approval and clearance from your physician before treatment can be considered. | Requires written approval and clearance from your physician before treatment can be considered. |
| History of Keloid Scarring | A consultation is required to assess risk. You may not be a suitable candidate for certain ablative or aggressive treatments. | A consultation is required to assess risk. You may not be a suitable candidate. | A consultation is required to assess risk. |
| Recent Botox / Dermal Fillers | Must wait at least 14 days before or after receiving laser treatment in the same area. | Must wait 14-28 days before or after receiving treatment in the same area. | Not applicable. |
| Tattoos in Treatment Area | We cannot treat directly over tattoos, as the laser may damage the tattoo and cause skin injury. | We cannot treat directly over tattoos. | We cannot treat directly over tattoos. |
4.4. Studio Etiquette and Zero Tolerance Policy
We are committed to providing a professional, welcoming, and safe environment for all our clients and staff. To achieve this, we expect all clients to treat our team and fellow clients with respect, kindness, and courtesy.
New Skin Laser Studio maintains a strict Zero Tolerance Policy regarding unruly or disrespectful behavior. Unacceptable conduct includes, but is not limited to: verbal abuse, swearing, yelling, threats, physical aggression, harassment, or discrimination of any kind. Any client exhibiting such behavior will have their service terminated immediately, will be asked to leave the premises, and may be refused future service at our sole discretion. This policy is strictly enforced to protect the safety and well-being of our staff and clients.
4.5. Children and Pets on Premises
To ensure the safety of your children, maintain a serene and professional medical environment, and comply with health and safety regulations, we kindly request that you make childcare arrangements prior to your appointment. For safety and liability reasons, children are not permitted in treatment rooms. Furthermore, children cannot be left unattended in the reception area at any time.
With the exception of certified service animals as defined by Alberta law, pets are not permitted in the Studio. Clients who arrive for their appointment accompanied by children or pets may be required to reschedule their service and may be subject to the applicable cancellation fee. We appreciate your understanding and cooperation in helping us maintain a safe and relaxing atmosphere for all our guests.
5.1. Booking Appointments and Deposits
Appointments can be scheduled through our online booking system, by telephone, or in person at the Studio. To secure your appointment, we require a valid credit card to be kept on file. This card will not be charged at the time of booking unless a deposit is required; it serves as security for our cancellation policy.
For all new clients, group bookings, spa packages, or appointments exceeding two hours in length, a deposit may be required to reserve the appointment time. This deposit is non-refundable but will be applied toward the final cost of your service on the day of your appointment. This policy ensures commitment to the reserved time and is a standard practice within the Edmonton aesthetic services market.
5.2. Pricing and Payment
All prices for Services and products are listed in Canadian Dollars (CAD) and do not include Goods and Services Tax (GST). Prices are subject to change without prior notice; however, the price for your scheduled service will be confirmed at the time of booking.
Full payment for all Services rendered and products purchased is required at the time of your appointment. We accept payment by Cash, Debit, Visa, and MasterCard. Please note that personal cheques are not an accepted form of payment.
5.3. Cancellation, Rescheduling, and No-Show Policy
Your appointment time is reserved exclusively for you. When you book an appointment, we dedicate our time and resources to your care. Last-minute cancellations and no-shows significantly impact our ability to serve other clients on our waiting list and affect our practitioners’ schedules. Therefore, we strictly enforce the following policy, which is aligned with industry standards in Edmonton :
5.4. Late Arrivals
We recommend arriving 10-15 minutes prior to your scheduled appointment time to allow for a stress-free check-in, completion of any necessary forms, and a moment to relax. Punctuality is essential to ensure you receive your full treatment and to respect the time of clients scheduled after you.
Arriving late will result in a shortened treatment time, as we must conclude the service at the scheduled end time to accommodate the next client. The full price of the originally scheduled service will still apply. If you arrive more than 15 minutes late for your appointment, we reserve the right to cancel the appointment entirely, and it will be treated as a “No-Show,” subject to the full cancellation fee.
5.5. Refund Policy
5.6. Gift Cards and Promotions
6.1. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the Website, its Content, and all Services and products provided by New Skin Laser Studio are provided on an “AS IS” and “AS AVAILABLE” basis. New Skin Laser Studio expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
We do not warrant or make any representations that: (i) the Website or Services will meet your requirements; (ii) the information on the Website will be correct, accurate, current, or timely; (iii) the use of the Website will be uninterrupted, secure, or error-free; or (iv) any defects will be corrected. You acknowledge that any information or materials found on this website may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information, materials, or Services is entirely at your own risk.
6.2. Limitation of Liability
This clause forms a fundamental part of our agreement and serves to manage the risks associated with providing aesthetic services. To the maximum extent permitted by applicable law, in no event shall New Skin Laser Studio, its directors, officers, employees, agents, or licensors be liable for any special, direct, indirect, punitive, incidental, or consequential damages whatsoever.
This limitation of liability includes, but is not limited to, damages for personal injury, pain and suffering, emotional distress, loss of profits, loss of data or other information, business interruption, or any other commercial damages or losses, arising out of or in any way connected with: (i) your use of, or inability to use, the Website or Services; (ii) any information or content obtained from the Website; (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein; or (iv) any statement or conduct of any third party on the Service. This limitation applies regardless of whether the claim is based on warranty, contract, tort (including negligence), or any other legal theory, and even if the Studio has been advised of the possibility of such damages.
Notwithstanding any damages that you might incur, the entire liability of the Studio and any of its suppliers under any provision of these Terms, and your exclusive remedy for all of the foregoing, shall be limited to the amount actually paid by you to the Studio for the specific Service giving rise to the claim.
6.3. Indemnification
You agree to defend, indemnify, and hold harmless New Skin Laser Studio, its affiliates, and their respective officers, directors, employees, agents, and licensors from and against any and all claims, demands, losses, damages, liabilities, penalties, punitive damages, expenses, and costs, including reasonable legal fees and disbursements, arising out of or in any way connected with :
This indemnification obligation means you agree to cover the financial costs incurred by the Studio if it is sued or faces legal action as a result of your actions or breach of this agreement. This is a standard but essential risk-shifting provision in commercial contracts. This indemnification clause will survive the termination of this Agreement and your use of the Services.
6.4. Privacy and Personal Information
New Skin Laser Studio is firmly committed to protecting the privacy and confidentiality of your personal and health information. Our policies and procedures regarding the collection, use, disclosure, and protection of your information are detailed in our separate Privacy Policy. This policy is drafted in compliance with Alberta’s Personal Information Protection Act (PIPA) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
Our Privacy Policy is hereby incorporated by reference into these Terms of Service. By agreeing to these Terms, you acknowledge that you have read, understood, and consented to the data handling practices described in our Privacy Policy. A link to the full Privacy Policy will be made available on our Website.
6.5. Dispute Resolution
It is our goal to resolve any disagreements amicably and efficiently. To this end, you and New Skin Laser Studio agree to the following multi-tiered dispute resolution process for any claim, dispute, or controversy arising out of or relating to these Terms or the Services :
6.6. Governing Law and Jurisdiction
These Terms of Service and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, without giving effect to any choice or conflict of law provision or rule.
You irrevocably and unconditionally agree and attorn to the exclusive jurisdiction of the courts of the Province of Alberta, located in the City of Edmonton, to settle any dispute, claim, or controversy that arises out of or in connection with this Agreement. By agreeing to this “forum selection” clause, you waive any objection to the venue of such courts and any claim that such forum is inconvenient. This ensures that any legal proceedings will be conducted in a predictable legal environment, local to our operations.
6.7. General Provisions
6.8. Contact Information
If you have any questions, concerns, or comments about these Terms of Service, please do not hesitate to contact us.
Last Updated on 9th of Aug, 2025
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